Policies & privacy

Terms of Service

TradeNest Nexus connects customers with independent businesses. Product details, prices and available checkout options appear on the relevant listing and order. Company-approved terms covering legal responsibilities and marketplace participation are awaiting publication.

Privacy Policy

Your account email and saved delivery addresses belong in your private account, not your public store page. Order delivery details are shared with the parties involved in fulfilling that order. Vendor and logistics phone numbers are restricted to authorised primary Super Admin access. Public business pages show business identity, listed products and published coverage—not bank details.

For a privacy enquiry or the complete policy covering retention and your rights, email tradenestnexus@gmail.com.

Merchant Code of Conduct

Describe your products and services accurately. Keep prices, availability and delivery coverage up to date. Use platform conversations to resolve order questions and do not request passwords or payment codes from customers. The full merchant policy is awaiting company approval.

Refund & Dispute Policy

Raise an order problem through support and include the order number and relevant evidence. Refund requests require review; a request is not a promise of approval or a specific processing time. Product and delivery charges are treated separately where applicable. Complete refund eligibility and dispute terms are awaiting company approval.